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Scaling companies don't lack vision. They lack the operational foundation to sustain it. Terrain brings the rigor, structure, and process your post-sales teams need to retain and grow. Customer Success, Renewals, Services - we build the systems that make all of it work.
About Terrain
Terrain is a boutique consulting practice built to help scaling B2B companies get serious about what happens after the sale.
We work at the operational level - not from a deck or at a distance. We come in, go beneath the surface, and build the foundation your post-sales organization actually needs. Before we go, we teach you how to run it without us.
Our consultants have built the tools first hand and know what the field is really doing before it impacts performance. We create systems people use, so you can rely on your numbers.
How We Partner
Every engagement starts with understanding your business, surfacing what’s actually blocking your path.
THE SURVEY
$8,000 - $12,000
A focused diagnostic of your post-sales operation. We come in, observe, interview, and review. You walk away with a focused assessment of what’s working, what’s noise, and where the revenue is leaking out. We provide targeted, actionable recommendations and a path forward
THE FIELD GUIDE
$25,000 - $45,000
A Full Build. Terrain designs the full operations program your customer success or renewals function needs:
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lifecycle design
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metrics frameworks
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Playbooks
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Policy
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Enablement
We work beside your team, not above them.
THE LOOKOUT
$3,000 - 5,000/month
For clients who want a thought partner after the build is complete. Recurring advisory - strategy, decisions, planning - with someone who already knows your terrain.
Our Values
Our Story
Why Terrain?
Terrain is named for the ground beneath our feet - the steps we take every day and the work we do. Our name comes from getting into the weeds, feeling buried by tech debt, and getting stuck in the mud. We know the clunky workflows, the chronically missing documentation, the QBRs that are somehow always a scramble... We know how it feels to be on shaky ground, and how to stabilize it.
To be a good operator you have to know your terrain, and work within your environment to chart a clear path forward.
Our Founder
Alexis Wiggins-Jonathan has spent her career inside post-sales and customer success operations at scaling B2B SaaS companies, including Udemy and Surveymonkey. She’s been the renewals manager, struggling to get the info she needs, and has built infrastructure from the ground up. With over a decade of experience, she’s designed customer lifecycles, developed risk frameworks, defined the metrics and how they flow through the tech stack, and led cross-functional change management to make it all stick. She’s the person leaders turn to when they need honest feedback about what’s wrong.
Alexis’s career began in social services, where the stakes are higher and the resources scarce. Working directly with individuals and systems gave her the instincts she brings to business operations. She approaches every engagement with rigor, but also with a deep understanding of how change really happens, and the type of support people need to keep pace.